Our Shipping and Returns Policy

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Shipping and Delivery

Order Processing

We aim to process and send your order the next business day. We will get in touch if there are any delays.

Shipping Rates

Little Crooked House will ensure that your items are sent safely and well protected. For this reason we use padded satchels or boxes. The cost of shipping within Australia will depend on the size of the parcel and how far it has to go. Generally all Australian orders have a set postage cost of $12.00 standard and $16 express post. However, there are some items that may be able to be sent as a large letter, depending on the quantity and other items purchased. You will see the option of a Large Letter rate in the Cart if it is available. There are also a small number of items that are considered ‘Bulky’ (for example, planters) which will incur a rate of $20. If you need to check the postage, just add the item to the cart and all shipping options available will be shown.

Estimated Delivery Times

Little Crooked House is based in Tasmania. Estimated delivery times through Australia Post is 3-7 days depending on your location. Rural areas may find that delivery is slightly longer. We will provide you with tracking information and monitor any delays.

Returns, Refunds and Exchanges

We want you to be ecstatic with your order, but we know sometimes things don’t go as planned. We aim to describe all items as accurately as possible through our product photos and descriptions. We ensure all products are intact and in good working order before they leave our store. If you believe that you have received a faulty or defective product, please contact us immediately by using the Contact Us form on the website or by the Messenger Chat button on the right hand side of the website page so we can help you.

Change of mind

We offer a 14-day return policy for change of mind, without any questions asked. We ask that you contact us within this time so as to rectify the situation quickly.

We want to make the returns process as easy as possible. We do have a few favours to ask and a reminder or two for you.

  1. Returned items must be in unused, brand new saleable condition, in the original packaging with all tags attached (where applicable).
  2. Please make sure that you pack the item with care for its return journey as we are unable to refund items that are damaged. You may be able to get compensation through Australia Post if it appears to be as a result of their processing, but they require photos of packaging used to ensure it’s not the sender’s fault.
  3. Remember: the cost to return the item to us is your responsibility.
  4. Sale items and custom made items are excluded unless they arrive faulty or damaged.
  5. If a refund is requested, this will be processed to your credit card less the original postage cost.
  6. We are more than happy to exchange one item for another for change of mind, however the above conditions still apply.
Faulty or Damaged Goods

Please open your parcel as soon as possible to ensure that all items are in good condition. If items were damaged in transit, we will file a claim with Australia Post and refund or exchange your item. We may need photographic proof of the damage. If the items are not damaged in transit but are faulty, please contact us immediately by using the Contact Us form on the website or by the Messenger Chat button on the right-hand side of the website page so we can help you.

Any Questions?

Please don’t hesitate to contact us through the Contact Us form or Messenger Chat button on our website.